Support

Need a hand? Email hoopsdynasty@nextarcstudio.com and tell us your device and what happened.

I bought something on another device. How do I get it back?

Open Settings or the Shop and tap Restore Purchases. No Ads and the Starter Bundle come back. Cash can't be restored once it's been spent.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

Is my progress backed up?

Your squad and collection are saved on your device. Deleting the game deletes your progress.

What are the odds of pulling a Legend?

Tap Odds on the draft screen. It shows the exact chance of each rarity, your current luck bonus, and how many rolls are left before a guaranteed 90+ player (one every 30 rolls).

How do I unlock the season, tactics and playbooks?

Sign five starters to enter the playoffs. Your first playoff title unlocks the season, the locker room, tactic cards and playbooks. Playing a season game opens the Challenge Road. More playbooks unlock each time you complete a squad (all eight spots filled).

How do I start over with a new squad?

Fill all eight spots, then open My Squad and tap Start a New Squad. Your players move to your Collection, and you keep your cash and trophies.

Do I have to watch ads?

Videos for a free roll or reward are always your choice. After you win your first title, a full-screen ad may appear when you close a game result. No Ads (or any purchase) turns those off.

How do I report an ad?

Email hoopsdynasty@nextarcstudio.com. Tell us what the ad showed and roughly when you saw it, and we'll block it.

How do I delete my data?

Delete the game to remove everything on your device. To ask us to delete anything else, email hoopsdynasty@nextarcstudio.com. See the Privacy Policy for what's kept and for how long.

Are these real players?

No. Every player and team in Hoops Dynasty is made up, and the game isn't affiliated with any real league, team or player.